What should I do while I wait for the crew?
Close the main water valve, stay out of standing water near outlets and appliances, and photograph the water line and damaged items before moving them. Lift small belongings onto dry surfaces and open doors for air. Do not run a household vacuum on water or pull wet drywall yourself.
Photos first. A few clear pictures of the water on the floor, the stain on the ceiling and the items affected help your insurance claim later. Coverage is decided by your insurer, so call early and ask your agent what the policy requires.
If the water comes from the attic, turn off the water heater or the air conditioner and stay out from under a ceiling that is sagging. If the water looks or smells like sewage, keep everyone out of it and wait. Call (833) 490-5225 and tell the dispatcher what the water has touched.
Where is my main water shut-off valve?
Most houses have a main valve where the supply line enters the property, often near the water meter at the street, and sometimes another where the line enters the house. It is either a lever that turns a quarter-turn or a round wheel handle. Find it before an emergency, not during one.
If you cannot find or turn the valve, the meter box at the curb may have a city shut-off. Use the right tool and ask your water utility what it permits before you try, since turning a stuck valve with force can break it.
Individual fixtures also have stops: a small oval or round handle under a sink, behind a toilet or behind a washing machine. Closing a local stop saves a lot of water and takes seconds. Water heaters have their own cold-water inlet valve on the pipe above the tank.
Why do wet floors turn into wet walls so fast?
Drywall and baseboard act like a wick, pulling water upward from the floor by capillary action, so a floor wet for hours can leave a wall wet well above the waterline. Water also runs into wall cavities through gaps at the plates and around pipe openings, hiding behind paint that looks fine.
That is why the crew reads the wall above and beyond the visible line. In a slab house the bottom plate of an interior wall sits on the concrete, and the cavity can hold water against the framing for days after the floor looks dry.
Humid weather slows the whole process. Texas summer humidity means the air itself has little room to take on moisture, which is why dehumidifiers and not only fans are part of every job. The EPA's guideline is to dry water-damaged materials within 24 to 48 hours to limit mold, a goal and not a promise, and mold can start in materials that stay damp inside a wall.
Who fixes the pipe or water heater that caused the water?
A licensed plumber repairs the pipe, slab leak or water heater; an A/C contractor handles a clogged condensate line; a roofer fixes the roof. The water-removal crew stops what water it safely can, extracts, dries and cleans. You usually need both, and the plumber often comes first.
The Texas State Board of Plumbing Examiners licenses plumbers, and Texas Department of Licensing and Regulation licenses air conditioning contractors and electricians. You can check a license on the agency's website before you hire.
The crew can help with shut-off, tarping or boarding an opening and cleanup afterward. It cannot fix a failed pipe, and it does not replace water heaters. If the leak is under the slab, see the slab leak water damage page.