Typical jobs across Tarrant County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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5 job stories

Typical job

What homeowners notice: A braided supply hose on an upstairs washer splits while the family is out, and clean water runs across the laundry-room floor, through the gap around the drain box and down into the ceiling of the living room below. By the time anyone is home a stain has spread across the drywall and the carpet near the wall is wet.
What we do: After the water to the washer is closed and the power to the area is checked, the crew extracts the standing water, meters the laundry floor, the wall cavity and the ceiling below, and cuts a small opening in the sagging drywall to let the wet insulation out. Air movers and a dehumidifier go in, and the homeowner is reminded that a plumber replaces the hose or valve if either is worn.
What to expect: Readings in the wall and ceiling reach the dry goal after a few days of checks, the photos and logs go to the homeowner for the insurer, and the drywall, texture and paint are quoted after the framing tests dry.

4–5 hours typical visit

Typical job

What homeowners notice: After weeks of daily cooling, the condensate drain line from an attic air handler clogs, the drain pan fills and overflows, and water seeps into the insulation over a bedroom. A brown stain appears on the textured ceiling, and a corner of the drywall begins to bubble.
What we do: The crew has the homeowner switch the air conditioner off at the thermostat, then checks the ceiling and the insulation above it with moisture meters and a thermal tool. Wet insulation is removed, the damaged section of ceiling is opened if the readings show it will not dry in place, and air movers and a dehumidifier run while the A/C contractor is called to clear the line and check the pan.
What to expect: The ceiling cavity tests dry after several days, the homeowner has photos and readings for a possible claim, and drywall, texture and paint are quoted once the framing is dry.

3–4 hours typical visit

Typical job

What homeowners notice: After a night well below freezing, a supply line in an exterior wall near a garage has split, and nobody notices until the temperature climbs the next afternoon and the ice melts. Water runs down inside the wall, soaks the baseboard and spreads across the slab flooring in the hallway.
What we do: With the main shut off, the crew extracts the standing water, meters the wall bases along the hallway and removes the baseboard and a short band of wet drywall where the cavity will not dry in place. A thermal tool traces the wet area, and air movers and a dehumidifier go in. The homeowner calls a plumber to replace the split section and to insulate or relocate the line if possible.
What to expect: The wall and the flooring reach their dry goal after a few days of checks, the readings go to the homeowner for the insurer, and the drywall, trim and flooring are quoted separately after drying.

5–6 hours typical visit

Typical job

What homeowners notice: A spring hailstorm cracks shingles over a hall closet, and the rain that follows finds the gap and soaks the attic insulation. A damp patch spreads on the ceiling, and a few drops fall onto the closet shelf.
What we do: The crew photographs the ceiling, checks the insulation and the underside of the roof deck with meters, removes the wet insulation and puts a tarp over the opening to keep further rain out. Air movers and a dehumidifier dry the cavity and the ceiling, while a roofer is called for the permanent repair and the claim paperwork stays with the homeowner and the insurer.
What to expect: The ceiling and the attic framing test dry after a few days, the homeowner has photos from before the tarp went on, and ceiling repair is quoted once the readings are in.

4 hours typical visit

Typical job

What homeowners notice: The tank of an aging water heater in an attached garage starts to leak in the night. By morning clean water has run across the garage slab, under the door to the utility room and into the base of the wall and the laminate flooring in the hallway beyond.
What we do: With the water supply to the tank closed, the crew extracts the water, checks the wall bases and the laminate with moisture meters, lifts the wet flooring where the readings show water trapped beneath it and sets air movers and a dehumidifier. Draining and replacing the tank is left to a licensed plumber, and because the house may be older, the crew asks whether materials about to be cut could contain asbestos or lead paint.
What to expect: Readings come down to the dry goal after a few days, the photos and moisture log go to the homeowner, and replacement flooring and baseboard are quoted after the subfloor and wall bases test dry.

3–4 hours typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.